1. Information We Collect

When a customer calls your restaurant, Coneeko's voice assistant processes:

• The caller's phone number (ANI) for order lookup and SMS confirmations.
• Real-time speech-to-text transcriptions of the order conversation.
• Audio recordings of the phone calls to diagnose transcription accuracy.
• Order history totals, items, and modifier preferences.

2. Call Recordings & Voice Transcripts

By default, phone conversations are recorded and transcribed by the AI model. These recordings and text files are stored securely on encrypted cloud servers. Testimonial voice clips and operational order audios are retained for internal review and to populate logs in your dashboard portal.

3. How We Use and Share Information

We use the collected information solely to take and sync food orders with your restaurant's POS system, text guest receipts, and optimize the AI's conversation voice model. We do not sell, rent, or lease guest phone numbers or restaurant business data to third-party advertisers.

4. Cookies & Dashboard Tracking

Our dashboard portal uses essential cookies and local storage tokens to keep managers logged in, save interface preferences, and analyze anonymized usage metrics.

5. Data Security & Storage

All customer order data, phone records, and call logs are encrypted in transit using SSL/TLS protocols and stored using AES-256 encryption at rest. We follow industry best practices to prevent unauthorized database access.

6. GDPR & CCPA Considerations

Even though restaurant guest phone orders are localized, we honor user privacy requests globally. Upon request by your customer or your business, we will purge specific caller records, voice recordings, and order transcripts from our databases.