Welcome to Coneeko. These Terms of Service ("Terms") govern your access to and use of the Coneeko voice ordering platform, websites, and services. By registering for an account or using our services, you agree to be bound by these Terms.
By accessing or using our platform, you confirm that you can form a binding contract with Coneeko and that you represent a legitimate restaurant entity. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Coneeko offers voice agent services on a subscription basis (monthly or annually). All fees are billed automatically to your designated payment method. You agree to pay all charges in accordance with your chosen plan. Failure to process payments may result in immediate suspension of telephone routing and voice agent services.
You agree to use Coneeko only for lawful restaurant operations (taking guest orders, providing store information, updating operating hours). You are strictly prohibited from using our phone routing and voice synthesis tools to broadcast spam, conduct unsolicited marketing, or engage in harassing behaviors.
Coneeko utilizes advanced natural language processing. While we strive for 100% precision, you acknowledge that automated voice systems can make errors in transcribing items, modifiers, or prices. Your restaurant staff must review and confirm incoming tickets inside the dashboard and POS integration.
We aim for 99.9% voice processing availability. However, phone lines, cloud routing, and local network connectivity can suffer outages beyond our control. Coneeko is not liable for missed orders resulting from carrier line failures, POS system API downtime, or local internet outages.
All technology, interface designs, speech-to-text algorithms, voice models, and dashboard logs are the sole property of Coneeko. We grant you a limited, non-exclusive, non-transferable license to access the platform during your active subscription period.
You may cancel your subscription at any time via the dashboard. Cancellations will apply to the subsequent billing cycle. Except as required by law, all payments are non-refundable.
To the maximum extent permitted by law, Coneeko shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or customer goodwill, arising from platform downtime or ordering errors.
If you have any questions regarding these Terms, please contact our legal team at legal@coneeko.com.